Why Advocacy Matters To Grocers: Surveyed Consumers Give Retailers Food For Thought

Food retailers typically struggle to differentiate themselves, especially when they rely on the standard levers of cheaper prices and geographic penetration. This paper reveals key insights into what actually drives customer advocacy, as well as what grocers can do to improve the level of advocacy among their customer populations. By concentrating on customer advocacy among their customer populations. By concentrating on customer advocacy, grocers can create new ways to differentiate and can ultimately pursue customer-focused initiatives and investments with greater precision and success. Submitted by IBM North America