Avoiding The Recall Nightmare — Store Ops Perspective

Early this year, the FTC (Federal Trade Commission) issued a safety recall on a popular table-top grill. In contacting retailers at nine in the morning, the FTC asked for proof that the product was pulled from shelves by 4 p.m. that very afternoon. Daunting, but occurrences like this are extremely common. In just the past two months, there were more than 70 federal or industry mandated product recalls. From automotive and consumer electronics, to food, health and toys, retailers in nearly every industry were responsible for informing their customers of the recalls and removing those products from shelves.

With an organized response plan and coordination across the organization, retailers can avoid those issues and keep up with all recall demands.