Case Study

Raley's Reduces Shrink by $18 million

Raley’s, a 134-store grocery chain located throughout California and Nevada, recently initiated a companywide eff­ort to establish a comprehensive asset protection program that focuses on centralized and objective auditing as well as operational improvements. As a result, Raley’s further cut shrink in just one year. Much of this shrink reduction is attributed to identifying operational and systemic issues and fraud with Agilence.

As part of their progressive program, Raley’s employed Agilence’s patented item-level synchronization software, Hawkeye. Hawkeye is a point-of-sale (POS) video auditing solution that enables retailers to efficiently identify losses at the POS. The solution pulls data directly from the POS systems and marries the data with video in real-time. Each individual item scan and key punch within a transaction is perfectly linked to its associated video image.

Agilence enabled Raley’s to instantly view both the data and cashier activity for each suspect line-item in a single screen, allowing analysts to view up to 50 times more transactions a day than any other tool on the market. These capabilities have helped Raley’s uncover the hidden shrink, including operational and systemic issues, that has traditionally gone undetected and that costs retailers billions of dollars each year.

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