In today’s fast-paced post and parcel industry, streamlined efficiency is more important than ever. Often times, however, the determining factors are out of our control.
Many of the most technologically-advanced delivery companies in the world still pick up a relatively high percentage of their items without prior knowledge of the destination or any other delivery element prior to taking physical control of the item.
For example, what portion of your business is a surprise? How do these surprises impact your downstream processes? How much does it cost you when an item cannot be delivered the first time (or at all) and must be rehandled, redelivered or returned to sender? First, let’s define a “surprise.” In this use, it is an item that walks into your retail location or is picked up at a scheduled or regular pick-up point without the details of the shipment or delivery available prior to the pickup.