Case Study: Giant Eagle

Giant Eagle Inc. is one of the nation's largest food retailers and distributors, with approximately $8.2B in annual sales. It is also one of the largest privately owned, family operated businesses in the United States. Giant Eagle operates 164 corporate and 58 independently owned supermarkets under the Giant Eagle, Market District, Giant Eagle Express and Valu King banners, as well as more than 156 fuel and convenience stores under the GetGo brand.

But there is a lot more to Giant Eagle than impressive numbers. They have fueled their success through innovation and service. For example, they have on-site supervised child learning and activity centers that care for approximately 105,000 children monthly, freeing parents to shop without distractions. They also offer onsite convenience services such as dry cleaning, photo labs, floral shops and banking. Besides winning loyal customers, these innovations have led Giant Eagle to be a past recipient of the Grocer's Retailer of the Year award.