Mystery shopping is defined as the evaluation of the shopping/buying process from the point of view of the average customer. Trained shoppers pose as potential/actual customers, visiting or calling businesses to assess the customer buying process and report back on their experiences in a detailed and objective way.
How it works
We will present you with a program which monitors your employee's performance and integrity in an effort to acquire and retain new and current customers. Our program helps to detect, identify, and correct potential problems before they materialize into actual problems for your business, which could lower customer satisfaction and decrease profitability. We can also help to monitor franchises in order to check compliances to contracts.
Online Reporting System
We assist our clients in developing fully customizable reports which could incorporate any amount of scored attributes as well as narrative questions for shoppers. We are able to modify questionnaires at any point in the project and put help links throughout the questionnaire to assist shoppers with any questions that may arise. This system is highly flexible and can be easily and quickly configured to match your desired data report.