Northgate González Deploys Agilence's Hawkeye POS Video Auditing Solution To Cut Losses
Chain-wide roll-out aimed at identifying hidden losses and augmenting employee training
CAMDEN, NJ - (BUSINESS WIRE)- Agilence, Inc., the leader in Point-of-Sale Video Auditing solutions, today announced that Northgate González Markets, a chain of family-owned grocery stores located throughout Southern California, has deployed Agilence's Hawkeye software and professional auditing services. Roll-out to all 32 stores allows Northgate González to efficiently identify and cut losses at the POS chain-wide.
"Agilence's technology helps us identify the causes of losses that are substantial but difficult to detect immediately with other solutions," stated Jesus Gonzalez, VP of Operations, Northgate González. "We identified areas where these sizeable, previously unknown losses were occurring as a result of operational and training issues as well as fraud. Hawkeye not only uncovers these hidden issues, but also acts as a great training tool to show employees where they can improve."
Agilence has quickly identified several costly activities that Northgate González was unaware existed. In one case, the grocer found that cashiers were removing produce from the weighing scale too quickly, resulting in a 30% loss on average. Additionally, Agilence enabled Northgate González to identify several internal fraud incidents. Because these incidents were smaller dollar amounts rather than large sums all at once, the grocer's previous solution was unable to detect these thefts.
"Like other retailers, Northgate González was losing a significant amount annually due to losses that traditional loss prevention solutions are unable to identify," noted Derek Rodner, VP of Product Strategy at Agilence. "Our solution and team of experienced analysts can detect the hidden operational issues that typically span an entire chain. Northgate González can now address these widespread issues before they cause substantial losses, enabling it to minimize the profit-robbing activities that negatively affect its bottom line."
Agilence's POS Video Auditing software, Hawkeye, pulls data directly from the POS system and marries the data with video in real-time. Each individual item scan and key punch within a transaction is perfectly linked to its associated video image. This synchronized view is combined with a powerful query tool that allows retailers to view similar transactions from the entire chain in a single screen. As a result, analysts can see the losses occur in near real-time. This unprecedented access can enable analysts to view and investigate up to 50 times more transactions than traditional tools.
About Agilence
Agilence develops Hawkeye, an industry leading POS video auditing solution that enables retailers to quickly identify losses caused by operational errors, promotion execution, systemic errors, and associate fraud. Hawkeye efficiently identifies store-wide losses at the point-of-sale before they can erode profit margins and provides retailers with an ROI in less than 6 months.
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