Pennsylvania Grocer Adopts World-Class Self-Service Solution

Giant Foods of Carlisle, PA., offers it customers what most grocers do: food, household items, a deli, some specialty items, a pharmacy. What it didn't have was a way to unite the various departments in a way that made shopping easier for their customers, and less costly to provide. They looked to self-service and integration for a solution.

"When we were thinking this through, the emphasis was on what solutions we could enable that would allow us to provide our customers with greater convenience and greater comfort when they're shopping our stores," said Nick Montepara, vice president of retail operations and planning for Giant. "We spent a lot of time working with the various businesses before we even touched the technology because I felt it was important not to get confused by any preconceived limitations of what technology can do."