Case Study

Schwan's Implements Data Quality Solution To Improve Customer Service And Depot Efficiency

schwans

This case study from Pitney Bowes takes a look at Schwan’s Home Service (Schwan’s), the home delivery business of The Schwan Food Company. Schwan’s is a distributor of line frozen foods, with distribution via delivery trucks directly to customers, in grocery store freezers, online, and through the food service industry. They are a multibillion-dollar private company with approximately 18,000 subsidiary employees worldwide and produce produces available in approximately 50 countries.

Schwan’s manages thousands of customer records as they enter their system every day. These records come from customers placing orders at various customer touch points including online, by phone, or directly from the home delivery Customer Service Manager. This range of customer touch points can easily overwhelm their current system with duplicate customer records.

Coordinating orders and scheduling deliveries can be difficult and inefficient because of the duplicate customer records in the current system. In order to control customer record duplication Schwan’s implemented the Pitney Bowes Spectrum™ Technology Platform to match, de-duplicate, and consolidate customer data into a single, comprehensive customer record.

Download this case study below to read more about how Pitney Bowes Spectrum™ Technology Platform improved efficiency across sales, order fulfillment, and the field at Schwan’s Home Service.